As the telecoms operator market becomes more competitive, the importance of accurate billing systems is as critical to customer retention as the clarity of the call itself.

With well over 250 million mobile handsets and 1 billion land lines in the UK and Europe alone the need for accurate billing, the reduction of dropped calls and correct tariff billing has become paramount.

Generic has positioned itself within this sector as a supplier of specialist consultants who understand the needs of both the market leading application providers of billing systems and the telecoms operators who utilise them. The following technology providers are supported with experience across all elements of the billing process:

Why Generic?

Generic is arguably the UK's largest supplier of independent specialist Business Intelligence and Business Performance Management skills. The team includes experienced pre-sales consultants who have broad market knowledge, can fully understand customers' requirements and provide the best resource available. Generic has industry leading technology, allowing the quick, effective resourcing of requirements from a choice of professionals. Generic strongly believes in the personal approach, where feasible, the team interviews and reference-checks potential resources before introducing them to clients. This helps to ensure that the right people are selected first time saving clients time and money. The benefit is a fast solution as a cost-effective alternative to vendor professional services or consulting partners.

Generic is based centrally in Milton Keynes within easy reach of most clients. Currently the client portfolio is drawn from the FTSE 250 and other global businesses. The business is showing a 100% year-on-year growth from 2005 to 2006 as the client base continues to expand, further consolidating Generic's position as the industry's premier provider of BI and BPM resources.